Follow Desiagent on Twitter
Tag Cloud

Pashto New Funny Call 2011 – Very Funny

Viewcount: 6820

Haji Sahb ta Mata Zang Wahale wo very funny kabul,peshawar.Afganistan PAKHTOONsDEDICATED TO AFGHANISTAN, JALALABAD, KABUL,PAKIA, LAGHMAN,HILMAND,PTV NATIONAL,ARY ONE WORLD,THE MUSIC,MTV,SHAMSHAD TV,TULU,TOLO,LAMAR,KHYBER AGENCY,WAZIRISTAN AGENCY,MIRALI,BANNU,KARAK,DIKHAN,LUCKY MARWAT,KOHAT,PESHAWAR,BHATKHELA,MALAKAND ,SWAT,MARRI,KOHAT,PARACHINAR,HANGU,TAL,M IRANSHAN,ANP,NWFP,SANDARE,FUN,ENJOY,OLD TRADITION MUSIC,ATTARN,ATTAR,ATARN,DANCE,FM101,FM1 04,FM106,FM BURAQ,DUBAI,DAWAR,MASOOD,SARDAR ALI TAKKER,HAROON BACHA,SANGEEN AFRIDI,AMJAD KHAN,SARFARAZ,KHALID MALIK,ASHRAF GULZAR,GULZARALAM,FARHAD DARYA,NAGMA,WAGMA,NAZIA IQBAL,RANI,SHAHINSHAH,ZEEK AFRIDI,HAMAYUN KHAN,FAZA FIAZ,BAKHTIYAR KHATTAK,ADNAN SAMI,SONU NIGAM,UDIT NARAYAN,LATA MANGESHKAR,ASHA BOSLE,SHAHRUKH KHAN,AAMIR KHAN,PASHTO,PUSHTO,NEWS,BBC,FUNNY,ENTERT AINMENT,MOVIE,GAME ETCFlabbergasted come from?Naruto shippuden 44 Naruto shippuden 44 Naruto shippuden 44 Naruto shippuden 44 Naruto salmon oil heart health See exclusive footage of Bob Sapp on Fight Network Radio where he discussed the use of performance enhancing drugs. For more – go to – ALL FIGHTS! ALL THE TIME!preview of the Disney channel original movie Camp Rock. Coming this June staring Kevin Jonas, Joe Jonas, Nick Jonas, and Demi Lovato. Copyright © Disney Channel Lucas scored the equalizer for Liverpool in the FA Cup fourth round tie against Havant & Waterlooville.Last games final australian open 2008 sharapova vs ivanovic PV LIPS

Uncle From England Punjabi Prank Call

Viewcount: 974

Uncle From England Punjabi Prank Call .plz rante and comment on it.

Indian Prank Call (Birdman)

Viewcount: 1218

An Indian security guy gets prank called in the middle of the night, then completely loses his mind. HI-LA-RI-OUS

Funny Punjabi Prank Call To Dollar Store (Punjabi Swearing)

Viewcount: 5064

Ima Uncle 😉 btw…..Funny prank call in punjabi to this dollar store…MUST WATCH…PANCHODIYA -OwnageDesiPrankCalls

lehmber hussanpuri chamari agent prank call (18+)


if u like this video then plz write some words as a comment and rate on it.

FBI Prank Call

Viewcount: 60

Prank calling a random person under the FBI alias.

Punjabi Truck Driving School – PRANK CALL

Viewcount: 93492 Punjabi PRANK CALL

Call Centres: a scary place?

Call centres:  a scary work place?

I was looking for the craziest, wildest, busiest, most sensory overloaded and insane work environment … I clearly found it in the call centre, OK, contact centre industry.  The first time I walked into a call centre  I was blown away.  Although absolutely electrifying for me, and certainly switching on an extra few brain wires, I immediately knew with certainty that this environment would be a recipe for disaster for about 20% of the population.

Local and international research shows that 20% of the population are highly sensory sensitive to information derived from the environment.  This means that their DNA and brain circuits have an over-intake of sensory (see, hear, touch, smell, taste, move) information.  Sensory overload is of utmost relevance to them as they experience the world as too loud, too bright, too fast, too tight … plainly just too much.  Needless to say the call centre environment is completely overwhelming for them and results in stress, absenteeism, performance issues and ultimately attrition.  Even though they often manage to put effort into tolerating this environment, it often works for only a short period of time.  Ever thought why the critical period for losing agents is usually within the first 90 days of being employed?

Although our sensory processing takes place in the unconscious parts of our brain functioning, it is critical for species survival. Intuitively we learn what works for us and what not, but mostly – and too often – through trial and error.  Your sensory-sensitive call centre agents would only realise this when they have been recruited, trained and positioned on the call centre seat.  And, suffice to say, thousands of dollars later the realisation hits: I hate this job.  Research also clearly corroborates the prevalence of high levels of stress within the industry.

However, when placed in data capturing, e-mail support, or quality assurance, these same individuals would most often perform at very high levels.  Traditionally, these processes are performed in more contained, less sensory overloaded sections and require awareness, attention to detail and rigid processing.  Your 20% unsuitable front office callers are well suited for these roles. 

The quest continues…

 The four main pillars in the call centre industry are people, premises, processes and technology.  They are obviously all crucial for sustainability and efficiency, but with the human resource allocation being the biggest hurdle.  Your call centre agent is the key to delivering service, sales or collections, utilising your business process and operations to capture the essence of your client audience.

Occupational science is a body of knowledge about how we analyse work environments and the people functioning within them.  Goodness-of-fit is the vital key to support the fact that matching your talent and workforce to the job description and work environment will ensure productive, less stressed, and sustainable employees.  It just makes plain business sense to ensure a best-fit match for the call centre industry in particular.  The industry is known for high training and operational costs, with agent attrition and absenteeism a common problem.  This impacts on the bottom line for the company, but also depletes corporate wellness for the individual.

Sensory intelligence has two main objectives for the call centre industry:  Firstly, to ensure return on investments for companies.  If you are spending approximately  $1,500 on training an agent, shouldn’t you ensure up-front that they are suited for the position?  Secondly, a mismatch in the industry impacts on wellness for the agents. Unsuitable agents end up with a high degree of stress and anxiety which have detrimental effects on health and wellness, and results in inflated health care costs.  As many agents are young and often find themselves in call centres as an entry level job, thedegree of failure and difficulty to manage have far-reaching impacts on their personal self esteem and confidence.  Therefore, ensure you select agents with more care, and consider their sensory profiles to ensure sustainability in the environment. 

Other considerations to ensure workforce optimisation are also to ensure you have a well  set up call centre with good equipment, enough space, air, ventilation, chill rooms (not glorified tea rooms), leadership that thinks and acts laterally, and ongoing coaching and development.

How sensory intelligent is your call centre?


Annemarie Lombard is a registered occupational therapist and founder/CEO of Sensory Intelligence.  Contact her on  [email protected] or for sensory intelligent solutions for your contact centre.


Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers

K. A. Lewig; M. F. Dollard , European Journal of Work and Organizational Psychology, 2003,

Volume 12, Issue 4, Pages 366 – 392

Managing to manage? Stories from the call centre floor

Maeve Houlihan, Journal of European Industrial Training, 2001, Volume 25, Issue 2/3/4, Pages 208 – 220

A Unique Working Environment: Health, Sickness and Absence Management in UK Call Centres

Phil Taylor, Chris Baldry, Peter Bain, Vaughan Ellis, Work, Employment & Society, 2003, Volume 17, No. 3, Pages 435-458


The experience of work-related stress across occupations

Sheena Johnson, Cary Cooper, Sue Cartwright, Ian Donald, Paul Taylor, Clare Millet, Journal of Managerial Psychology, 2005, Volume 20 , Issue 2 , Pages  178 – 187

Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and

Employee Withdrawal

Stephen Deery,  Rick Iverson,  Simon Fraser, Janet Walsh, Journal of Management studies,

2002, Vol. 39, pages 471-496

What Is the Best Environment for Me? A Sensory Processing Perspective. Recovery and

 Wellness. Brown, C., (2001). The Haworth Press, 115-125.

Annemarie Lombard is an Occupational Therapist specialising in sensory intelligence.

Illnesses Suffered by Call Center Agents

These are jobs which 1st world countries like the United States, Canada and other European countries get from 3rd world countries in Asia mainly because they are cheaper in cost. You may not know it but jobs like being a Customer or Technical Support Representative commands a higher pay than some white collar jobs in these Asian countries.

The job isn’t pitiful although most people don’t realize the health risk involve with this kind of jobs. Most of the time call center agents need to work in night to graveyard shifting (11pm-6am) schedules 5-6 days a week. The work isn’t a simple walk in the park either. As a call center agent you need to tough it out when face with angry or impatient customers. Some call center agents even quit the job because they couldn’t stand the emotional gravity involve in it. Well let’s face it, some customers don’t give a damn to the person they are talking to. They don’t care about the feelings of the person as if they are talking to a voice box!

Health diseases like high blood pressure, anxiety, depression, low blood pressure due to lack of sleep, insomnia and other stress related diseases can endanger the career of any call center agents who don’t care about their personal health. Late night shifts and periodical changes in schedule may disrupt one’s biological clock and may cause related diseases like insomnia, migraine, headache, tension and fatigue. This will further lower one’s immune system that could lead to other serious illnesses.

One must be aware of these impending threats to one’s health before entering these types of jobs. Yes, it may bring you and your family extra cash to buy things but it may also bring you disease that could potentially ruin your career and stash away your life’s savings!

Call Center Outsourcing Costa Rica

Call center outsourcing Costa Rica helps companies gain access to lower cost economies through “near-shoring.” Business process outsourcing to a call center can be described as a “labor arbitrage” generated by the large wage gap between industrialized and developing nations. Costa Rica has a prime advantage by offering highly trained and skilled bilingual call center agents for a fraction of the price companies would pay within their local market.

Call center outsourcing Costa Rica focuses on cost restructuring to increase the bottom line of a corporation deciding to outsource jobs to a call center. Companies that study outsourcing operating costs take into consideration the difference between fixed costs to variable costs. BPO Outsourcing to a Costa Rican call center dramatically changes the balance of this ratio by offering a shift to variable from fixed cost and also by making variable costs more predictable when staffing growth. Instead of investing in more local personnel, additional office space and human resources work, Call center outsourcing Costa Rica can make the transition seamless and turnkey when the need is for bilingual call center agents in the growing and more competitive global economy.

By outsourcing to Costa Rica’s Call Center a company will possibly see an immediate improvement in customer service levels and professionalism through a new and clearly defined service level agreement. Every outsourced campaign is tailored to fulfill the expectations of the client. All call center agents will have immediate access to intellectual property; receive extensive advanced product training while increasing their experience and knowledge of the company and the campaign they will be working on. Call center agents must be an extension of the home office with all of the skills necessary to properly manage a BPO campaign in Costa Rica. This may be due to the process of initially implementing proper objective measurement and accurate reporting followed by home office protocol.

Operational expertise when outsourcing to a bilingual call center in Costa Rica grants access to highly structured operational “best practices” that may be too difficult or time consuming to develop in-house as a company grows. The most challenging aspect when hiring call center agents would be considered staffing issues. Call center outsourcing Costa Rica prides itself by providing a larger talent pool of highly trained bilingual call center agents that possess a sustainable source of skills which will enhance any outsourced campaign.

An organization that decides to outsource jobs can use an outsourcing agreement as a catalyst for major step changes that cannot be achieved alone. Fortunately, the outsourcer evolves into a change agent in the process and becomes one with the client. The acceleration of the development or production of a product and service through the additional capability brought by the call center can be limitless through the emergence into the Latino market and others.

Call center outsourcing Costa Rica leads the industry in standardizing business processes, outsourcing advanced IT Services and bilingual customer service application services, enabling businesses to intelligently grow at a reduced price. Costa Rica’s Call Center allows a wide range of small to medium sized businesses access to outsourcing services previously only available to large corporations as recent ly as a few years ago.

Smaller companies may succumb to customer pressure and will reduce their customer retention. Customers may see benefits in dealing with call center outsourcing Costa Rica and would be very happy with the performance of certain elements of the call center. While they may not see a solution locally, they may accept this through outsourcing. The immediate result will allow organizations to be free to focus on their core business achieving much required competence, leaving non-core responsibilities to Costa Rica’s Call Center.

Call center outsourcing Costa Rica has received favorable public opinions regarding outsourcing. The main recommendation about Costa Rican call centers is that outsourcing helps a local labor market thereby helping small businesses survive recessions and as well as a growth spurt. BPO outsourcing is the transfer of the delivery of services which affects both customer service jobs and bilingual individuals when companies decided to compete globally. It is clear that outsourcing has a positive effect on individuals abroad who face job vacancies and employment security. However, call center outsourcing Costa Rica supporters believe that outsourcing brings down prices and provides greater economic benefit to each company that decides to outsource jobs to Costa Rica.

In the area of call centers, top level end-user-experience has deemed to be of higher quality when a service is outsourced to Costa Rica’s Call Center. This is enhanced when outsourcing is combined with off-shoring to regions where the first language and culture are different yet, attuned to the North American market. This unquestionable quality is particularly evident when bilingual call centers that service the public are outsourced to Costa Rica. There is a perception among the general American public that find the linguistics features in Costa Rica such as accents, word use and phraseology similar, make call center agents in our call center easier to understand.

There are a few types of jobs that are generally outsourced by most companies. Call center outsourcing Costa Rica is most well-known for its advanced bilingual telemarketing and first class customer service. The future of outsourcing in Costa Rica is highly affected by globalization. As the world becomes figuratively smaller, call center outsourcing Costa Rica is the way international companies do business within the Latino and Anglo-Saxon markets.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past nine years. In addition, Mr. Blank has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.

In anticipation of CAFTA, Mr. Blank became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Selway Global Communications, Tempe, Arizona to expand Costa Rica’s international telecommunications and business appeal. Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.